Refunds, Warranty and Returns

1. REFUNDS

1.1. Machine Refunds

If you are not 100% satisfied with your machine, simply return it to us within 30 days at your cost (in the same condition with all the items you originally received) for a partial refund*

* There will be a $200 restocking fee for Machines purchased at a price of $999.00 or less (not including insurance)

* There will be a 20% restocking fee for Machines purchased at a price of $1000.00 or more (not including insurance)

This fee is charged to cover administration costs plus returned machines need to be tested, cleaned and supplied with a new hose and filter and sold at a discounted price.

Note: All items originally supplied must be returned in 'as new' condition at your cost.

 

1.2. Mask and Accessory Refunds

Due to hygiene/health reasons, we are unable to accept masks, hoses, water tanks and pillows for return if the packaging has been opened.

 

1.3. Change of mind before goods are shipped

You may change your mind before your order is shipped, however, we reserve the right to deduct an amount not exceeding $50.00 from your refund to cover our administration expenses.

 

2. WARRANTY AND RETURNS

2.1. Introduction

CPAP Sales is authorised to provide and perform warranty service and support. Machines purchased from CPAP Sales are warranted by the manufacturer to be free from defects in materials and craftsmanship for the duration of the warranty period.

Machines come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the machine. You are also entitled to have the Machines repaired, or at our discretion replaced, if the Machine fail to be of acceptable quality and the failure does not amount to a major failure (the 'Warranty').

 

2.2. Warranty Period

Manufacturer warranties commence from the date of invoice and shall terminate and be of no further effect after the applicable and relevant time period has elapsed, as set out in the table below:

NEW MACHINES

WARRANTY PERIOD

BMC Resmart Machines & Humidifiers

3 Years

BMC Luna Machines & Humidifiers

5 Years

Transcend CPAP/AUTO Machines

3 Years

Transcend Batteries, Solar Panels, Heated Humidifiers and MPA

1 Year

CS HealthGear CPAP/AUTO Machines

CS HealthGear Blood Pressure Monitors, Scales and TENS

2 Years

1 Year

Water Tanks, CPAP Hoses, Masks, Headgear, Chinstraps & Accessories

90 days

USED and EX-DEMO MACHINES

WARRANTY PERIOD

BMC and Transcend Machines & Humidifiers

12 months

This warranty is applicable to the original purchaser in Australia, during the warranty period only. Upon written application, and at our sole discretion, the warranty may be transferred to subsequent owners.

 

2.3. Warranty Limitations and Exclusions

This warranty will be deemed invalid if the machine is:

(a) Physically damaged or not maintained as reasonable and necessary, or not used in accordance with the manufacturers operating instructions,

(b) Modified, altered or damaged by use of any accessory not sold by CPAP Sales,

(c) Improperly installed or used with an incorrect power source,

(d) Repaired by someone other than CPAP Sales for a defect or malfunction covered by this warranty,

(e) Used in conjunction with any equipment or as part of a system not supplied by CPAP Sales,

(f) Used in a manner or purpose for which the machine was not intended,

(g) Tampered with or by opening or disassembling the machine or where the Warranty Label (if applied) has been removed or damaged,

(h) Considered to be normal wear and tear,

(i) Damage to machines due to events out of our control including Force Majeure once the machines are delivered to you.

Unless required by law, CPAP Sales maximum liability extends to the repair or replacement of the defective machine, or at our sole discretion, a full refund up to the maximum purchase price.

 

2.4. Statement of Remedy

In the event that the machine requires repair at any time while this warranty is in effect, CPAP Sales will repair the defect or replace the machine and return it to you without charge for parts or service. The manufacturer’s warranty does not provide for reimbursement or payment of incidental or consequential damages. This Warranty is in addition to and does not in any way affect your rights under Australian Consumer Law.

 

2.5. Procedure for Obtaining Warranty Service

You are responsible for maintaining all documentation required to produce a warranty claim for the Machines. To make a Warranty Claim during the Warranty Period, you must provide proof of purchase to CPAP Sales showing the date of purchase of the Machines, provide a description of the Machines and the price paid for the Machines by sending the machine and written notice via Registered Post. freight pre-paid, with evidence of original purchase (Eg. a copy of the original invoice), to: CPAP Sales Pty Ltd, PO Box 118, Riverstone, NSW 2765 or by email at support@cpapsales.com.au

Note: We highly recommend you send goods to us by tracked freight. CPAP Sales will accept no liability for any loss or damage which may occur during transit.

For assistance please call 1300 04 2727 or email support@cpapsales.com.au

 

© 2019 CPAP Sales Pty Ltd. All Rights Reserved.

Website Refunds, Warranty and Returns last updated 15th August 2019